Frequently Asked Questions

Q: What does Reamono mean?

A: Reamono is derived from the Japanese term "レア物" (reamono), which translates to "rare item" or "rarity," particularly referring to vintage or items by famous designers. This name reflects our dedication to offering unique, high-quality, and meticulously authenticated vintage designer pieces. At Reamono, we celebrate the beauty of these rare treasures, providing our customers with exclusive and authentic luxury items from renowned boutiques in Japan.

Shipping Policies

Q: How long will it take to ship my order?
A: Please allow 3-5 business days for processing your order. Once processed, the shipping time is approximately 5 business days. Actual delivery times may vary based on your location and any potential delays in shipping.

Q: How much does shipping cost?
A: We are pleased to offer free shipping on all orders.

Q: Where do you ship?
A: We ship worldwide. Whether you are in North America, Europe, Asia, or any other part of the world, we will deliver to you. Please note that shipping times and customs regulations may vary by country.

Returns/Exchanges

Q: Can I return or exchange an item I purchased?
A: At Reamono, we are committed to providing high-quality products and exceptional service to our customers. Due to the unique nature of our business, we are currently unable to offer returns or exchanges on any items purchased on our website. All items are sold on a final sale basis. We DO NOT accept any returns because of the customer’s personal preferences. All sales are final. Please make sure to read the product's description thoroughly, review images, and double-check the measurements and condition before placing an order. Feel free to reach out to us if you need additional information before purchasing.

Q: Can I cancel my order after it has been placed?
A: Orders cannot be cancelled once the order has been placed. Please review all photos and descriptions since we do not allow any cancellations or adjustments to orders after they've been placed.

Customs and Taxes

Q: Will I be charged customs and taxes on my order?
A: We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please check in advance how much customs duty and other taxes will be charged in your country before you make an order. Import duties, taxes, or other additional fees will be charged by your local customs. Please inquire about the details of import duties or taxes at the customs office in your country directly before making an order.

Order Changes and Cancellations

Q: How can I change or cancel my order?
A: We cannot make any amendments to your order after the order is placed. If the shipping information was entered incorrectly, we will require 4% of the total price as a handling fee. Once the shipment email is sent, we cannot make any changes.

Authentication Guarantee

Q: How do you ensure the authenticity of your products?
A: Product authenticity and customer trust are fundamental principles at Reamono. Our curated collection is exclusively sourced from highly esteemed luxury boutiques in Japan. Japan has strict counterfeit laws, and all products are 100% guaranteed authentic. Reamono takes pride in offering customers a superior collection of authentic designer handbags with confidence, providing a 100% authenticity guarantee.

Payment Methods

Q: What payment methods do you accept?
A: We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

Order Tracking

Q: How can I track my order?
A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through our website or the carrier's website.

Product Care

Q: How should I care for my designer handbag?
A: Each designer handbag is unique and may require special care. We recommend following the care instructions provided with your purchase or visiting our website for general care tips.

Additional Questions

Q: What if I have any other questions?
A: If you have any further questions, please feel free to contact us at hello@reamono.com. We are here to help and ensure you have the best shopping experience.